General

These Terms & Conditions apply to all transactions between you (’the customer’) and us (’the supplier’) and are governed by English Law.
By using our website you are agreeing to these Terms & Conditions.
Nothing in these terms will be deemed to affect your statutory rights. Please read carefully.

Delivery

• Standard Delivery is free on all orders over £30

• Standard Orders less than £30 carriage is just £3.99
  
  For orders over £30 carriage is free
  
  We aim to despatch all orders from our stock within 24 hours, to arrive within 2 to 5 working days
  Guaranteed £6.95
  
  Next Day Delivery for orders received before (TBC)
  
  Non-Mainland charged at cost by weight
  
  UK & Overseas automatically calculated when you place your order (TBC)

• Deliveries are made via Royal Mail First Class Post or our courier service.
• Please use a delivery address where there is someone to sign for your parcel. If you are not in when the delivery arrives you will be offered another delivery date or collection from a local depot.
• If an item is temporarily out of stock, we will inform you prior to despatch of your order & advise you of an expected delivery date. You will have the option to cancel your order prior to despatch if you would rather not wait. Payment is not taken until your order has been despatched.
• You can track the progress of your order by logging into ?My Account’.
• Insurance on Package? TBC
• Collection in person from our store? TBC

Returns

• We want you to be entirely satisfied with your purchase. If you are not satisfied please email us at enquiries@jamgifts.co.uk quoting your receipt number within 14 days of receipt of your order and we will do what we can to resolve the problem.
• Should you wish to return an item we will refund or exchange it. Please take reasonable care to ensure the item is in its original condition and with its original packaging. The item should be returned without delay should you decide not to keep it.

Please return to:

Passion Fish
Unit 35,
Bargate Shopping Centre,
Southampton
SO14 1HF

• For all returns, except where the item is faulty, you will be required to pay for return postage to us. Please obtain proof of posting.
• Your statutory rights are not affected.

Using our website

• All prices stated on this website are in UK Pounds Sterling and are inclusive of VAT at the current rate (17.5%). Delivery is charged separately (see above for rates) and is indicated at the checkout page.
• In order to make a purchase please browse the shopping pages and add items to your shopping bag. After you have made your selection, please click on the checkout where you will be asked to provide the details required to complete the order.
• We accept payment by Visa, Mastercard, Maestro and Solo.
• We will send an email confirming the order. This indicates that we have received your order. The contract between us is completed when we have despatched the items you have ordered. We have included this term to protect us in the event that we are no longer able to supply a particular product for some reason. We will, of course, contact you prior to despatch in these circumstances should you wish to amend or cancel your order.
• Payment is not taken until your order has been despatched.
• We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Privacy Policy

• Your privacy and internet security is important to us.
• We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
• Information we hold:

if you have shopped with us we will hold your name & address, delivery address, telephone number and email address. Also any password information associated with your account (TBC ? a record of your product selections)

if you have sent an enquiry to us or entered a competition we will hold your name & address, telephone number & email address

if you have requested to be added to our mailing list we will hold your name & email address. If you wish to unsubscribe please email enquiries@passion-fish.com with ’unsubscribe’ in the subject field or alternatively you can visit the ’My Account’ page of our website and change your preferences

You can obtain a copy of the personal information we hold by emailing us at enquiries@passion-fish.com

How we use your information:

• we use the information you supply to process your order, deal with queries, track deliveries & keep you updated with offers & news
• (TBC we may also review past purchases ? customer order history enables us to tailor our product range and marketing offers to customer requirements)
• we do not send random emails (spam)
• we do not disclose your information to third parties

Cookie usage

(TBC) Our website may use ?cookies’ to assist with the functioning of the site. Please ensure that your browser is set to allow for cookies, in order to use our website. To find out more about cookies visit www.allaboutcookies.org/cookies

Payment Security

We use the industry leading internet payment company Protx to protect your card details and protect us from fraud. The following security systems are used:

Transaction security: All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage: All sensitive data is secured on Protx using internationally recognised 256-bit encryption standards. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and Protx are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks: Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access: No individuals within Jam or Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

Passion Fish
Unit 35,
Bargate Shopping Centre,
Southampton
SO14 1HF

Vat No: 768 6725 71